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In crisis now?

Essential contact points for students living in St Andrews in the event of emergencies, crises or urgent situations.

Emergency Services: 999

  • If you, or a person you are concerned about, is in immediate danger, please dial 999 to call emergency services (Police or Fire or Ambulance).
  • If you are in hall of residence, please alert your Wardennial Team (evenings/weekends) or the Residential Services Manager (daytime during the week) following a 999 call to inform them of the  circumstances.
  • If you are not in University managed accommodation, please alert Student Services (+44(0)133446 2020) during daytime hours or the Security & Response Team (+44 (0)1334 468999) after you have called 999

Student Services (daytime) – +44(0)133446 2020

  • Student Services have staff on call 24 hours. During daytime hours (Monday – Friday, 08:45 – 17:00), if you have urgent concerns about your welfare, or the welfare of another student, please contact Student Services by calling the number above.
  • The ASC (Advice and Support Centre) is a friendly front face of Student Services, and you can call +44 (0) 1334 46 2020 during daytime hours for help – if there is immediate danger, please do not hesitate to call 999 in the first instance.  

Security & Response Team (24/7) and Student Services (out of hours) – +44 (0)133446 8999

  • The University’s Security & Response Team operates 24/7 and can assist when an emergency, urgent situation or security concern arises, or connect you with the most appropriate Student Services member of staff on call out of hours (evenings/weekends). 
  • If you are in a University hall of residence, your Wardennial Team are a local first point of contact and can assist in urgent situations.

NHS24 – 111 (evenings/weekends) or GP surgery (daytime)

  • If you are seriously unwell and need to speak to someone outside your GP surgery opening times, please call NHS24 by dialling 111.
  • During daytime office hours, you can contact your GP surgery:  

         Pipeland Medical Centre           01334 476840
         Blackfriars Medical Practice     01334 477477

Victim of a crime?

  • If you are in immediate danger or in need of immediate medical attention, please call the emergency services on 999. To report a less urgent crime, you can contact the police by dialling 101.
  • The University’s Security & Response Team operates 24/7 and can assist you; please call +44 (0)133446 8999.

Sexual Violence

The University supports survivors of sexual violence, which includes sexual assault and harassment. If you’ve experienced sexual violence or are unsure of what to do, please consider:

  • Safety: if you have current concerns for your safety or require medical attention, please contact emergency services and the University support staff listed above.
  • Support: if you have been sexually harassed or sexually assaulted, you do not have to cope on your own – whether within or outwith daytime hours, Student Services staff are available to help via the contact numbers above. You may wish to seek support outside the University – please see the contact details for external support services here.  
  • Information and resources: if you are safe and have access to support, but are unsure about what to do, the University has produced an advice and guidance resource for students on sexual misconduct.

Need a listening ear?

Contact

The ASC

Advice and Support Centre
79 North Street
St Andrews
Fife
KY16 9AL
Scotland, United Kingdom

Tel: +44 (0)1334 46 2020
Fax:+44 (0)1334 46 1716

Contact

Student services

Eden Court
The Scores
St Andrews
Fife
KY16 9AS
Scotland, United Kingdom

Tel: +44 (0)1334 46 2720
Fax:+44 (0)1334 46 4007

Tell Us What You Think

We welcome feedback about your experience with Student Services. Whether your experience has been positive or negative we would like to hear about it so we can understand what we did right or where we could have done better. If there are issues with the service that need to be resolved or if you haven’t formed a good rapport with your Adviser/Counsellor we may put you in touch with an alternative member of our team or signpost you to an external source of support (if appropriate). Please share your feedback with Ellen Mackintosh (ebm1@st-andrews.ac.uk) or Dr Penny Turnbull (pt28@st-andrews.ac.uk) Assistant Directors of Student Services. Alternatively, you can fill in our Comments and Suggestions online survey.

Please also be aware that the University has Complaints Handling Procedure for formally addressing concerns.

Eden Court location map

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